Pergunta da entrevista

Entrevista para Technical Sales Engineer, Water Treatment

-San Francisco, CA


When you need someone to do something for you, but you don't have any authority over them (they are a customer or a supervisor or someone in a call center far away), how do you get them to deliver?


Resposta da entrevista

1 resposta


I said, "I use any incentive I can come up with, like bringing coffee and doughnuts, to establish a positive relationship and a sense of ownership on their side, and if worst comes to worst, I do it myself." Best answer: "Find out what that person's motivation and goals are, and then align your need with their's. E.g., if they are applying for a promotion, make it clear that the task makes them look good to their supervisors, and if they are just killing time for the next year until retirement, make the task minimal effort and make sure they know how much of a hastle it will be later if they don't do the task now."

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