Perguntas de entrevista de Analista De Service Desk
As empresas confiam em analistas de service desk que sejam responsáveis, pontuais e organizados(as) para ajudar no escritório e com os sistemas de informação. Durante a entrevista, você pode ter de falar sobre como ajudar os outros de maneira remota, sobre seus conhecimentos de solução de problemas e como pode prestar um excelente atendimento ao cliente mesmo sob pressão. Além disso, você pode ter de simular uma ligação telefônica com um cliente cuja conexão de Internet, iPad ou impressora não está funcionando.
Principais perguntas de entrevista para analista de service desk e como respondê-las
Aqui estão três das perguntas mais frequentes em uma entrevista de emprego para analista de service desk e como respondê-las:
Pergunta 1: Fale sobre os programas informáticos que você usa.
Como responder: O(a) gerente de RH está avaliando se você tem as competências técnicas necessárias para trabalho. Responda demonstrando suas competências. Você pode incluir softwares de controle de desktop remoto, como RemotePC; softwares padrão de escritório, como MS Office 365; software de gerenciamento de dados na nuvem, como Azure e AWS; e um serviço de diretório, como MS Active Directory.
Pergunta 2: Um cliente está irritado porque seu equipamento não está funcionando. Como você lida com isso?
Como responder: Ajudar os clientes a resolver problemas técnicos é a principal função de um(a) analista de service desk. Essa pergunta está testando suas habilidades de comunicação, resolução de problemas e atendimento ao cliente. Prove essas competências explicando um processo que possa resolver o problema. As etapas podem incluir, por exemplo, demonstrar empatia com o cliente, relacionar-se com ele de maneira positiva e identificar o problema do equipamento. Você pode resolver o problema diretamente ou conseguir outro profissional para fazer isso, como um especialista de TI. Manter um bom relacionamento com o cliente é outra etapa importante.
Pergunta 3: Como você administra seu tempo?
Como responder: Geralmente, um(a) analista de service desk tem de gerenciar vários projetos ao mesmo tempo. Mostre ao(à) gerente de RH que você tem talento para isso descrevendo uma sólida estratégia de gestão do tempo. Por exemplo, fale sobre como criar um cronograma, priorizar tarefas, criar uma lista de verificação diária e usar aplicativos para criar alertas e lembretes.
Principais perguntas de entrevista
How would rate your memory?
29 respostas↳
What was the question? :p
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Great. I can't think of anything I have forgotten.
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An elephant never forgets, but I am no elephant.
If plane is about to crash, whom would you save when you can save 2 people from your mother, pregnant lady, doctor and yourself
21 respostas↳
I’ll save the Doctor and the Pregnant Lady so that the doctor can save my mother if she is injured Menos
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I have to think to save my mother first. Because this pregnant doctor should have a partner with her. It's positive when a lady gets pregnant she must have a partner whenever she goes out or travel in order make herself feel more secured. And here my mother is only depending on me, so i must try to save her first. Menos
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Mother, pregnant lady then myself.
Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?
11 respostas↳
Just told them the truth that I was looking for a job change and why.
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I am working as an independent contractor. I have a lot of Front Desk experience, from Hotels and Country Clubs. I think that my experience and drive, will make me an asset to your company. I would be delighted to introduce myself in person and discuss this wonderful position. Menos
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I have been working in The Hospitality Industry for many years , in Hotels as well Country Clubs. Now I am an independent contractor and work on several projects at this time. I am looking to go back to my roots, which is being a Front Desk Receptionist. Menos
Do you own a water bottle?
9 respostas
Consider a random walk on a graph in the shape of the capital letter Y, with nodes at A and B at the top, C at the bottom, and O in the center. With probability 1/3, there is a transition from O to A, B, or C that takes 1 time unit to complete. Find the expected time to get to C, starting at A.
7 respostas↳
All branches go to O with prob 1. So Ec_a = 1 + 1/3 + 2/3Ec_c since the time from b to a is the same by symmetry. Solving we have Ec_a = 4 Menos
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I thought this was a geometric series question and came up with the answer of 2, which was clearly wrong. The interviewer tried to help me out, but he and I were using different notation, which we only discovered after 10 minutes of very confusing discussion, in which we both probably thought the other was either insane or stupid. He kept prodding me to "use the symmetry of the situation" (i.e., A and B are basically the same thing), but I wasn't able to see how the symmetry translated into a mathematical result. We moved on without discovering the answer. Menos
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if no probability is associated with A to O (A to O is a certain thing to happen) then it would be 1+ 1*(1/3) = 4/3. correct me if im wrong Menos
What 3 qualities are important to have in this position?
7 respostas↳
Smile understand of othere and work together
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Smile lm'a people person that love to help out. If l don't know the answer,l well get it. Menos
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Precence of mind, Poilteness, Readybto take different challenges
where do you see yourself in 5 years
7 respostas↳
I was the other candidate that they messed around for weeks like you.
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I was told I was 2nd. Did you get the role ?
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I was told you had more experience than me that they never asked for. Did you get the role ? Menos
Why do you want to work for VW?
6 respostas
Generic. Asked me what I thought I would bring to the company.
6 respostas↳
I am young and energetic and communicate with other easily
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Young ,energetic and educated person
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Young ,energetic and communicable
Why did you choose Front Office Department ?
4 respostas↳
i chose front office as my career path because being in front of the area and dealing with the guest with a promising service and a memorable experience which makes the guest visit the hotel again.to create a spell bound impression at the very first time and make him say WOW,being an effective communicator with immaculate attire and positive attitude with always a pleasant smile on the face and being hospitable is all you need Menos
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We can intact with different kind of people, and we can learn lot
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