I explained about a situation with two older team members and a transgender situation. The Store Manager and District Manager made decisions on the situation without consulting HR for guidance. The result was that a heavily recruited transgender individual and a exceptional performing supervisor both ended up resigning due to their actions. I coached both managers on what actions they should have taken, why those actions were important and how having taken the proper steps could have saved at least one if not both team members. Turnover reduction is not only about recruiting properly but also about retaining the team members you have!!!