Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. This is a major factor for anyone at any company. Know your company’s products and services. It is a major let-down when a customer comes asking about product specifics or applications to their situation, only to be given a confusing, less than accurate, or even false answer. If you are asked a question you truly do not know, make it a priority to find out the answer so you will know the next time. New scenarios can happen all of the time. Make sure each and every one of them is a learning experience for you so that your service skills become sharper each time.