Team & Performance Management

• Supervise, train, and motivate a team of food delivery executives (riders/drivers).
• Schedule and allocate delivery shifts and zones based on order volumes and operational needs.
• Monitor daily attendance, punctuality, and delivery performance.
• Conduct regular performance reviews and provide feedback or coaching.
• Handle escalations, grievances, and disciplinary actions in line with HR policies.

Operational Oversight

• Ensure smooth execution of daily delivery operations with minimal delays or service disruptions.
• Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion.
• Optimize delivery routes and zones to improve efficiency and reduce delivery times.
• Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.

Fleet Maintenance & Compliance

• Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition.
• Schedule preventive maintenance and repairs to minimize downtime.
• Ensure compliance with road safety, traffic regulations, and company hygiene standards.
• Maintain proper documentation for vehicles, fuel usage, and insurance.

Recruitment & Training

• Support the hiring, onboarding, and training of new delivery executives.
• Conduct orientation sessions on customer service, delivery process, and food handling protocols.
• Implement refresher training programs to reinforce safety and performance standards.

Reporting & Cost Control

• Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider.
• Track and report fuel usage, overtime, and fleet-related expenses.
• Identify operational inefficiencies and implement cost-saving initiatives.
• Submit regular performance and operational reports to senior management.