The Front Desk Supervisor oversees the daily operations of the front desk, ensuring efficient guest service, smooth check-in and check-out processes, and adherence to hotel standards. This role involves supervising front desk staff, handling guest concerns, and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
1. Supervision & Team Management
· Supervise, train, and support front desk staff
· Prepare and manage staff schedules (shifting, break time, leave coordination)
· Monitor employee performance and provide coaching or disciplinary action if needed
· Ensure proper grooming, uniform, and professionalism of staff
2. Guest Services
· Ensure smooth and efficient check-in and check-out procedures
· Handle guest complaints, concerns, and special requests professionally
· Assist VIP guests and ensure personalized service
· Maintain high standards of customer service and guest satisfaction
3. Operations Management
· Oversee daily front desk operations and workflow
· Ensure accurate room assignments and reservations handling
· Coordinate with housekeeping and maintenance for room readiness
· Monitor occupancy status and room availability
4. Administrative Tasks
· Prepare daily reports (occupancy, arrivals/departures, incidents)
· Ensure proper documentation of guest records and transactions
· Handle cash, billing, and payment transactions accurately
· Ensure compliance with hotel policies and procedures
5. Coordination
· Coordinate with other departments (Housekeeping, Security, F&B, Maintenance)
· Communicate important updates during shift handovers
6. Compliance & Standards
· Ensure adherence to hotel policies, SOPs, and safety regulations
· Maintain confidentiality of guest information
· Ensure proper handling of emergencies and incidents
Qualifications:
· Bachelor’s degree in Hospitality Management or related field (preferred)
· At least 2–3 years experience in Front Office, with supervisory role experience
· Strong leadership and decision-making skills
· Excellent communication and interpersonal skills
· Customer-service oriented with problem-solving ability
· Knowledge of hotel systems (PMS) is an advantage
Skills & Competencies:
Leadership and team management
Customer service excellence
Conflict resolution
Time management and multitasking
Attention to detail
Professional appearance and attitude
Pay: From Php17,000.00 per month
Benefits:
Work Location: In person
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