The Front Desk Supervisor oversees the daily operations of the front desk, ensuring efficient guest service, smooth check-in and check-out processes, and adherence to hotel standards. This role involves supervising front desk staff, handling guest concerns, and maintaining a high level of customer satisfaction.

Duties and Responsibilities:

1. Supervision & Team Management

· Supervise, train, and support front desk staff

· Prepare and manage staff schedules (shifting, break time, leave coordination)

· Monitor employee performance and provide coaching or disciplinary action if needed

· Ensure proper grooming, uniform, and professionalism of staff

2. Guest Services

· Ensure smooth and efficient check-in and check-out procedures

· Handle guest complaints, concerns, and special requests professionally

· Assist VIP guests and ensure personalized service

· Maintain high standards of customer service and guest satisfaction

3. Operations Management

· Oversee daily front desk operations and workflow

· Ensure accurate room assignments and reservations handling

· Coordinate with housekeeping and maintenance for room readiness

· Monitor occupancy status and room availability

4. Administrative Tasks

· Prepare daily reports (occupancy, arrivals/departures, incidents)

· Ensure proper documentation of guest records and transactions

· Handle cash, billing, and payment transactions accurately

· Ensure compliance with hotel policies and procedures

5. Coordination

· Coordinate with other departments (Housekeeping, Security, F&B, Maintenance)

· Communicate important updates during shift handovers

6. Compliance & Standards

· Ensure adherence to hotel policies, SOPs, and safety regulations

· Maintain confidentiality of guest information

· Ensure proper handling of emergencies and incidents

Qualifications:

· Bachelor’s degree in Hospitality Management or related field (preferred)

· At least 2–3 years experience in Front Office, with supervisory role experience

· Strong leadership and decision-making skills

· Excellent communication and interpersonal skills

· Customer-service oriented with problem-solving ability

· Knowledge of hotel systems (PMS) is an advantage

Skills & Competencies:

Leadership and team management

Customer service excellence

Conflict resolution

Time management and multitasking

Attention to detail

Professional appearance and attitude

Pay: From Php17,000.00 per month

Benefits:

• Staff meals provided

Work Location: In person