• 12 Month, fixed term contract

Based in Reading, The Housing Management Officer will contribute to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident-focused service and assume personal responsibility for solving resident issues effectively as they arise.

The Housing Management Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a “one stop service” for residents living in the PFI contract area.

To be responsible for providing an effective housing management service for Affinity Housing.

Key Duties:

To closely monitor the rent account balances, and to recover arrears, for each tenant and take necessary action in line with agreed procedures including the serving of notices and court action in persistent arrears cases.

To give advice on welfare benefits to maximise tenant income and to refer tenants to other agencies as appropriate.

To respond promptly to any tenant giving notice to terminate a tenancy, notifying him/her of any liability for repairs or rent payments and to carry out pre-inspections of properties.

For more information, please take a look at the job description below.

INDABRI

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .