Customer Relations Officer - Operations

Location: Edappally. Ernakulam

Qualification: Any Degree

Experience: Minimum 3+ Years in Customer Support / Operations

Salary: ₹35,000 – ₹45,000 per month

Shift Timing: Irish Time Shift (1.30Pm to 10.30PM)

Job Summary

We are seeking a dedicated and detail-oriented Customer Relations Officer to handle daily operational activities, customer support coordination, and basic accounts-related tasks. The ideal candidate should have strong communication skills, operational knowledge, and the ability to work efficiently in an international shift environment.

Requirements

• Minimum 3 years of experience in operations and customer support.
• Basic knowledge of accounts handling and invoicing.
• Good communication and interpersonal skills.
• Proficiency in MS Office, especially Excel.
• Ability to multitask and work under pressure.
• Willingness to work in Irish Time shifts.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage day-to-day operational activities and process coordination.
• Handle customer support queries through calls, emails, and other communication channels.
• Prepare and maintain operational reports, records, and documentation.
• Coordinate with internal departments to ensure smooth workflow and timely task completion.
• Perform basic accounts-related activities such as invoice handling, payment follow-ups, expense tracking, and data entry.
• Maintain accurate operational and financial records.

Pay: ₹30,000.00 - ₹450,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Shipping / Logistics : 3 years (Required)
• Customer support: 3 years (Required)
• Operations : 3 years (Preferred)

Work Location: In person