The IT team is looking for his new IT Support who will be in charge of maintaining the best user experience possible for our Swilers in our Sao Paulo Office. Among this local perimeter, the IT Support will contribute with all the team, based in Sao Paulo and in France on improving our overall IT. She/He will have to deliver on projects with the team on some topics.

Your mission:

be the 1st point of contact for all IT requests in our Sao Paulo office

handle user's problems with their licences and accesses

supply teammates with small IT equipment (keyboards, mice, headsets…)

perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently

regularly check the status of meeting rooms, network, wifi, printers

when a new problem occurs, take the time to document how you resolved it

document the setup and configuration of the different equipments so that any other member of the IT team can contribute to problem solving

document the result of POCs you created to keep a record of what’s already been tried

At least 2 years of experience in the IT field.

Autonomous and problem solver: you are not afraid of testing new things and eager to learn deeply the technical aspects behind every topics

Precise and well organized: you ensure an accurate asset management and have a proper sense of priorities.

A people-person: you’ll be the first contact for all Swilers in Sao Paulo and will have to collaborate with many people, including the rest of IT team, who you can always collaborate with.

Technical and passionate: you aim to understand the root cause of the situation you encounter. You are motivated to discover and learn new technologies, and you are not afraid of doing things, experiment and test.

Professional English mandatory.

Our stack:

Offices in Brazil and France

Laptop PC & Mac

SaaS: Google Workspace, Slack, Notion, Siit.