Customer Service Executive
Location: St Andrews, Fife (On-site)
Salary: £30,000 + benefits
Contract Type: Full-time, Permanent

AJ Connect is partnering exclusively with a premium property and hospitality business in St Andrews to recruit a Customer Service Executive to support the day-to-day delivery of an exceptional guest and property experience.

This is a varied, hands-on role within a well-established business that manages a high-quality portfolio of holiday and student accommodation across St Andrews and the East Neuk of Fife.

The Role
This is a customer-focused and operationally varied position where no two days look the same.
You’ll play a key role in ensuring guests receive a seamless experience from booking through to departure, while also supporting the smooth day-to-day running of the property portfolio.

The role combines customer service, property coordination, administration, and operational support, making it ideal for someone who enjoys variety, takes pride in delivering excellent service, and thrives in a fast-paced environment.

Key Responsibilities

• Manage guest communications across phone, email, and operational enquiries.
• Coordinate guest arrivals, departures, and day-to-day property logistics.
• Ensure properties are prepared and maintained to high presentation standards.
• Conduct regular property checks and coordinate maintenance or housekeeping requirements.
• Manage bookings across digital and internal systems.
• Maintain accurate records and support operational administration.
• Support smooth communication between guests, contractors, and internal teams.
• Assist with out-of-hours guest support when required.
• Support website updates and basic digital administration tasks.
• Help maintain a high standard of customer experience across the portfolio.

About You

• Warm, professional, and customer-focused communicator.
• Highly organised with the ability to manage multiple priorities.
• Proactive, adaptable, and solutions driven.
• Comfortable working within a fast-paced, hands-on environment.
• Confident using Excel and digital systems.
• Strong attention to detail and pride in delivering high standards.
• Full driving licence required.
• Experience within hospitality, property, customer service, or administration would be advantageous.

Why Apply?

• Join a close-knit and highly regarded business within the St Andrews hospitality and property sector.
• Gain exposure across guest experience, operations, and property management.
• Work within a varied role where your initiative and personality genuinely make a difference.
• Opportunity to be part of a supportive team delivering a premium customer experience.
• Work with some of the most desirable properties across St Andrews and the East Neuk.

Benefits

• Company pension
• Use of company car
• Company mobile phone
• Bi-annual company social events
• 30 days holiday including bank holidays

Next Steps
If you’re looking for a varied customer service and operations role within a growing hospitality and property business in St Andrews, we’d love to hear from you.

Contact the team at AJ Connect for a confidential discussion.