How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

https://forms.gle/6jCzuQw2WhQsN3Kf8

Rate: $6 - $7.5/hr, and earn up to PHP 79,000+/month.

Schedule: US time zones (PST/EST)

Billing Support Specialist (Work From Home)

About the Role

We're looking for a technically minded Billing Support Specialist to help customers resolve billing, subscription, and product-related issues in a SaaS environment.

This role is ideal for candidates with strong technical support, solutions engineering, implementation, or customer operations experience. While billing experience is preferred, we're open to candidates with strong technical troubleshooting skills who can quickly learn SaaS billing concepts.

What You'll Do

• Resolve billing, subscription, payment, and usage-related customer issues
• Investigate problems by reviewing logs, reproducing issues, and identifying root causes
• Support refunds, credits, payment failures, subscription changes, and usage-based billing inquiries
• Partner with Engineering, Product, Compliance, and Operations teams to resolve escalations
• Create and maintain SOPs, documentation, and knowledge base content
• Manage support tickets while delivering a high-quality customer experience

Required Qualifications

• 4+ years of experience in Technical Support, Solutions Engineering, Implementation, Customer Operations, Billing Support, or a similar SaaS environment
• Strong troubleshooting and problem-solving skills
• Ability to understand APIs, integrations, usage limits, quotas, logs, and technical workflows
• Experience working cross-functionally with Engineering, Product, or Operations teams
• Excellent written communication skills and strong attention to detail
• Ability to work independently in a remote environment
• Based in the Philippines with reliable internet

Preferred Qualifications

• Experience with Stripe or other modern billing platforms
• Familiarity with subscription billing, proration, refunds, credits, payment recovery, or usage-based pricing
• Experience supporting technical users, developers, or API-driven products
• Familiarity with tools such as Jira, Zendesk, Intercom, Salesforce, Sentry, Kibana, or GitHub

Important Note

We're open to candidates with stronger technical support backgrounds and lighter billing experience. Success in this role requires strong troubleshooting ability, technical curiosity, and a willingness to learn modern SaaS billing and subscription models.

Job Type: Full-time

Pay: Php369.73 - Php462.16 per hour

Expected hours: 40.0 per week

Benefits:

• Work from home

Work Location: Remote