Job Description

This position is responsible for welcoming visitors to the Dallas County Administrative building and assisting members of the public in finding the departments, offices, services, and/or programs they are seeking.

Job Duties

• Greet visitors and welcome them to the Dallas County Administration Building.
• Answer and route telephone calls, and assist walk-in visitors by directing or guiding visitors to their desired destination within the county building.
• Provide visitors with information and answer questions about the county building, including its departments, services, and hours of operation.
• Act in a friendly and professional manner when interacting with the public and co-workers.
• Open, sort, date-stamp and distribute mail and packages to the Treasurer's Office.
• Sort, organize and distribute mail to the appropriate department.
• Maintain a clean and orderly appearance of the reception area.
• Perform general clerical duties such as photocopying, filing, faxing, typing and completing forms.
• Act as the back-up to the Board of Supervisors Administrative Coordinator as needed.
• Work closely with the Dallas County Security team.
• Provide clerical and administrative assistance to other departments in the Administrative Building as needed.
• Perform other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

• High school Diploma or equivalent.
• One to two years office experience.

• Knowledge of modern office practices and procedures.
• Knowledge of county and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Ability to identify when a visitor may need assistance and read, interpret, explain and apply basic communications and customer service skills.
• Ability to complete clerical tasks while remaining attentive to visitors entering the building.
• Skill in prioritizing and organizing work.
• Skill in effective telephone and direct customer service to internal and external customers.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.

Supplemental Information

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.
• The work is typically performed in an office.