Your role as a Guest Experience Manager is to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers.
You will be the first point of contact for all the team members, visitors and occupiers. You are expected to review the customer journey mapping every year with the help of your Line Manager to ensure excellence, innovation and efficiency.
You will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and leads. You'll focus on building strong relationships with the occupiers, their visitors and other internal stakeholders, tenants and contractors.
You will work with other service providers on site embracing a one team approach, particularly the security team. In this role you are expected to use your own initiative to constantly improve the service approach to ensure the highest levels of customer service are achieved. You would be expected to create a culture of excellence that delivers a world class service for our clients and adopts the building vision and values.
Occupier Experience & District Management
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
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