Prós
It is a job designed to get the experience required to land a better IT job later in your career. You will learn to troubleshoot all kinds of things, really uncover your true colors in the face of stress, and improve your work ethic. It is a very fast-paced work environment, you will really test yourself and your attitude here, but if you are mature enough to hang in there, it's fantastic for your resume, and landed me a much better job after just a year. The people who work there are really fun and quirky and management is constantly having employee appreciation events with food and treats and stuff, so that's pretty nice. The pay is pretty standard for entry level work.
Contras
Some of the people who worked there a long time have gotten negative attitudes and it brings the whole group down. You aren't going to want to stay there longer than a couple of years or it will wear you out. The sales team kept selling more services when the call center was already overwhelmed and stressed so a bunch of people quit at once and just made it worse but they were still selling stuff so it just made it worse, there is no connection between upper levels and lower levels, they seem to only see dollar signs.