Prós
The company has an impressive client base and in spite of its many shortcomings, manages to have a solid reputation in the industry. You'll get to work with some nice and empathetic people. There are very few outright jerks or completely incompetent deadweights.
Contras
A vicious cycle of high turnover -> overworked employees -> low morale -> more turnover. Attrition is the #1 problem of the firm. Unclear and ineffective org structure that changes constantly Incoherent strategy and lack of transparency; important decisions are made in a black box (for example, consultants of every kind come in and out with little explanation) Little to no onboarding or training for new employees Internal operations are a dumpster fire: the file system is atrocious, and there are few standard operating procedures to be found anywhere Services are becoming commodified, so long-term business prospects are grim