Great Company! - Avaliação de funcionários no cargo de Customer Success Manager (CSM) na empresa ControlUp

Great managers, very helpful and caring environment. Fun culture

Had to move for this job because of in office expectation

ControlUp has a strong product and some talented people working behind the scenes, but there are definite areas for improvement on the culture and leadership front. Strategy and leaders change on a whim. Skilled Colleagues: Many employees are knowledgeable, hardworking, and genuinely care about what they do, making collaboration enjoyable and productive.

Lack of Clear Leadership: The company’s leadership feels disconnected from the realities and needs of the teams, leading to confusion and frustration. Undefined Vision and Strategy: There’s a noticeable lack of a cohesive long-term strategy, making it difficult for employees to understand the bigger picture or how their work contributes to company goals. Constantly Shifting Priorities: Priorities change frequently without clear communication, creating a sense of instability and making it challenging for teams to stay focused and aligned. Limited Direction: Decision-making can feel reactive rather than proactive, with limited guidance provided to support teams in achieving consistent success. Low Transparency: Key decisions are often made without input or explanation, which impacts morale and trust within the company.