Exhausting - Avaliação de funcionários no cargo de Customer Service na empresa Element Risk Management

I've been employed with Element Risk for the past three years, but I will be leaving at the end of 2025 as I've started my own business (unrelated to the industry). I'll share some insight on the nitty-gritty, day-to-day aspects, but what's most important to me as an employee is: "How can this employer improve my life in and out of the office?" Element provides a flexible, lighthearted work environment full of great resources and wonderful people. I was encouraged to learn and grow—not only as an IT professional but also as a teammate and friend. I'm leaving Element with more than a handful of relationships that will carry on for years to come. Most importantly, as a direct result of my employment with Element, I was able to afford a wedding, a new truck, and a new home where we will welcome our daughter in just a few short weeks. It's a cliché, but to me, that feels like the American Dream! At Element, a positive mindset, a can-do attitude, and a selfless approach will take you far—it certainly helped me. Upper management is constantly building up employees and is ready and willing to support individuals who want to advance in their careers. "The sky is the limit" couldn't be more true.

Nothing I can think of.

Friendly staff (mostly) with a sense of "we are family" If just starting your career, you can learn a lot from the employees that have been around for awhile. Fun events and activities are planned for the company at times but it's just a way to distract you from the real problems.

Constantly changing company structure and processes Unequal pay, New unexperienced employees typically are paid more than long term employees who know what they are doing. Management tends to promote and value employees that say what they want to hear and aren't actually doing the work. Empty promises of raises, bonuses etc. Most employees are very overworked and underpaid, when people leave their work load gets dumped on everyone else instead of finding a decent replacement.