Work from home - giffgaff via Firstsource Solutions Limited - Avaliação de funcionários no cargo de Customer Service Associate na empresa Firstsource Solutions

2,0
2 de set. de 2017
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Prós

Team Leader was friendly and always sought input from team. Some colleagues were very friendly and helpful. The team I was in were close knit.

Contras

Head of office always undermined workers. Management never happy when targets ARE met (an okay, now do better attitude). Metrics to achieve bonuses are always increased to save costs. In-house staff treat WFH staff differently (if support is needed ask other WFH staff or send out email 6/7 times beforehand). Bad office politics. If one In-House staff member has an issue with you then that issue is shared with 85% of them. No appreciation for hard work. Some staff will work to target then stop, some don't met targets constantly with nothing said whilst some staff (including myself and 8/10 others) exceed targets and get asked to do better. No appreciation for doing additional work.

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Resposta da empresa Firstsource Solutions
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

Confira outras avaliações da empresa Firstsource Solutions

5,0
4 de dez. de 2025
Recomenda
Visão de mercado da empresa

Prós

Great team support from everyone

Contras

Not much pto and policy change

1,0
18 de mai. de 2026
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Visão de mercado da empresa

Prós

None. Deadful company. Stay away

Contras

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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