Proctoring - Avaliação de funcionários no cargo de Customer Service Representative (CSR) na empresa Firstsource Solutions

3,0
21 de mar. de 2025
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Visão de mercado da empresa

Prós

location. That’s it.No more pros

Contras

There are several processes in it. I’m talking about proctoring team.They came into this 2 years back and right from ops manager to TL, SME doesn’t know what info is to be taken from clients to follow in procedure.

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Resposta da empresa Firstsource Solutions
1y
Thank you for your feedback. We recognize the importance of clear processes and seamless communication. A structured framework is in place to ensure transparency and alignment with client requirements. We continuously refine our approach to enhance efficiency and provide better clarity for all teams. Your insights are valuable, and we appreciate your perspective.

Confira outras avaliações da empresa Firstsource Solutions

5,0
4 de dez. de 2025
Recomenda
Visão de mercado da empresa

Prós

Great team support from everyone

Contras

Not much pto and policy change

1,0
18 de mai. de 2026
Recomenda
Visão de mercado da empresa

Prós

None. Deadful company. Stay away

Contras

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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