Prós
I liked my job. Keep in mind it is extremely stressful and inundated with an insane amount calls . Multitasking skills are a must. How well you treat people both employees and customers directly effects what kind of experience your going to have. Can't win them all. Interesting stories and meet people from major cities across the nation.
Contras
The training for dispatchers varies but don't expect to understand what you can or should not say to the customers or vendor contracts. There are tricks to get around the promised ETA and keeping the customers satisfied. Its a matter of people skills and attitude. It is an unrealistic ETA to use during rush hour in a major city Drivers use their own vehicle, no budget for maintenance, pay for fuel and on duty 24/7 i It never fails when you're desperate for a moment of peace and you cringe when you hear the nextel key up (beep beep).