Prós
Previously, the company operated with a family-business ethos, fostering a collaborative environment where employees worked together to deliver high-quality products worldwide.
Contras
The original owner sold the company, profiting from the sale but leaving the organization without the leadership and vision it once had. Since the company changed ownership, its performance has noticeably declined. The new management outsourced critical operations to India, resulting in subpar work quality and a significant drop in customer satisfaction. Additionally, the departure of many experienced employees has further impacted the company's standards. This exodus appears to stem from the new owner’s limited understanding of the value and expertise that well-trained librarians bring to the organization.