Prós
Competitive compensation, laid-back work environment and great benefits.
Contras
Lack of documentation. No standards in place for solutions or stream lined solutions. This is a typical unorganized MSP that simply throws anything in their customer sites whether their technicians have working knowledge of it or not. Can cause high stress and time management challenges, as they do not have the resources to provide training, or so it appears. Account managers seem to overpromise, and projects do not follow through with their work, leaving it for engineers to clean up. Appears to be very successful company, but extremely unorganized with no standards in their implementations. Good luck with escalations and mentoring. Do not take the job unless you’re HIGHLY experienced with most if not all networking, VOIP manufacturers, as well as server operating systems.