Prós
The workers are very friendly. They try to help each other. They will pass along any info they can to educate you.
Contras
Management only concerned about their budget. Cannot get any help from them. They will ignore your calls or emails for help, or to discuss any issue. Most times, they will email you with a customer question, then present answer to customer like they knew what they were saying. Only will call, email you if customer puts heat on them. No incentive to fix issues Year end raise based on what the management feels like giving you, not based on your work. Many times, 0% raise was given since they didn't make their numbers. Field differential pay was taken away without notice. Only found out when paycheck did not show it. HR then informed workers about change.