Doesn’t pay enough for the micromanaging to be worth it - Avaliação de funcionários no cargo de Customer Support Representative na empresa OpenTable

3,0
25 de fev. de 2022
Recomenda
Visão de mercado da empresa

Prós

Mostly kind people working there A good job for those who need a bit more professional experience

Contras

Micromanaged by all managers. Daily schedule was so precise it was hard to adhere to— adherence was also a metric used in assessments. Every action you do is timed and if you’re taking longer than they think you should, they will message you to basically tell you to go faster. It was excessive. Remote for most of the pandemic but forced us to go into office July 2021. Got hired on full time from contract and only got a 50 cent raise. Took on a ton more responsibility and didn’t receive any more compensation.

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5,0
10 de jun. de 2026
Freelancer sigiloso(a)
Recomenda
Visão de mercado da empresa

Prós

Good company culture and team

Contras

There is not negative aspects.

1,0
5 de jun. de 2026
Recomenda
Visão de mercado da empresa

Prós

* It's a great brand * Great partners * Decent product with strong distribution

Contras

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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Resposta da empresa OpenTable
2d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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