Poor Communication from Admin, Constant Policy and Reorganization - Avaliação de funcionários no cargo de Customer Service Assistant na empresa Pierce County Library System

2,0
29 de jan. de 2026
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Prós

Library system has decent benefits and somewhat competitive wages. Coworkers who are not burned out are interesting people to work with. Sometimes staff provide resources, help or information that highly impact the life of a patron.

Contras

Abysmal communication from admin and constant changes to service model and procedures. Unpleasant woking conditions at many of the llibrary locations do to low morale, constant change and loss of astronomy at times. All staff float regionally to multiple buildings and some are not fully trained in emergency procedures or relevant local resources. There is little advancement opportunity and staff spend much of their time floating to various work sites to keep the buildings staffed with barley enough people to be open. Some of the library buildings are not taken care of well. Look forward to flooding parking lots, problems with mold, poor HVAC. Some library locations have chronic behavioral issues that must be delt with daily.

Confira outras avaliações da empresa Pierce County Library System

5,0
28 de out. de 2022
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Prós

Diverse and caring staff with a passion for teen reader engagement.

Contras

I am not familiar as I only volunteered here as an unpaid teen volunteer.

3,0
3 de out. de 2025
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Prós

Library work can be very rewarding, direct co-workers were the best people. Supervisors tried to support you the best they could.

Contras

Admin constantly created roadblocks, ignored issues, removed the few creative opportunities that the job allowed and made life worse and worse until getting up for work was a fight with dread and hopelessness. They made morale so low that people kept calling out or finding new positions and then didnt fill the positions, leaving the entire system chronically understaffed and unmotivated. As far asi understand it, this is going to be the new norm for a while. Did i mention they were rated at the one of the lowest rates for their dei? Yeah.

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