Prós
Good earning potential with overtime and sometimes hugely increased rates of pay for it. WITH GOOD REASON!! This job, this place is AWFUL! You will take abuse from members all day long with zero support or escalation process from anyone. The training is vague to say the least. The systems are outdated and terrible to use. The perm or long term staff hate all newbies/temp starters. The Stretford office isn't the most welcoming of environments largely due to the long term staff! (I think it's because they lose overtime hours when sharing it with newbies). Despite the option to furlough staff during C-19 pandemic they got rid of every single employee that was temping or on a probationary period with RAC.. no matter how good your stats were etc... making probably thousands across all sites unemployed needlessly. After 3-6 mnths earned benefits with company. Full RAC Breakdown cover given.
Contras
Zero job security. Stressful job. No support. Poor training. Unfriendly environment. No career progression.