okay - Avaliação de funcionários no cargo de Customer Service Representative na empresa RACV

Very good team. Nice benefit with insurance discount.

Very happy with the company

RACV pays well, offers generous employee discounts across its insurance and leisure products, and is financially stable with a genuine respect for work-life balance. As with most organisations, your experience will ultimately hinge on your division leader and direct manager. The majority of senior leaders are smart, respectful, and genuinely care about their teams — though a minority will put their own ambitions ahead of the people they're supposed to serve.

Like many large organisations, RACV's scale comes with real constraints. High overheads, accumulated tech debt, and rooms full of 50+ stakeholders can make innovation feel like swimming upstream. Decision-making is slow, and with senior leaders holding strong opinions, employees can find it easier to follow orders than fight for new ideas. Resources naturally flow toward the top organisational priorities — which means some parts of the business are left to make do with less.