Low pay, undervalued. The supervisors don’t have the discretion to make Decisions. You can be a top performing employee and get a call that your child was in a car accident 30 minutes before your shift ends on a slow day- and will be told if you have to leave fine but you get an attendance point? I didn’t have very many emergencies in the several years that I was there, but these kind of scenarios continue with multiple team leads and supervisors to other employees. Also most customer service jobs in the industry start out at around $15 hour, they just recently began offering $11to$12 to new employees! To put that in perspective- White Castle starts at$13 hour with benefits. RDI will spend huge amount of money on company picnics when most workers are on food stamps because of the low pay, when the $100,000 picnic budget could be much better served by canceling the picnic and dividing that amount as Christmas/yearly bonuses to your staff for continuing to work for low wages. Most employees who have been there for years don’t even make $15 hour so you will make less than other csr jobs.
