Netwitness support is a sinking ship - Avaliação de funcionários no cargo de Tech Support Engineer na empresa RSA Security

Management does not take responsibility. No career progression, high turnover. Toxic environment, four engineers left in less than a month. The product is difficult to support and there is no help/training or even time to work on tickets. No tiers, every tech support engineer is supposed to work on all kind of cases from very complicated to very easy regardless their level.