Leadership lacking direction or experience - Avaliação de funcionários no cargo de Anonymous Employee na empresa Rently

1,0
11 de jun. de 2025
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Prós

There are some dedicated, hardworking employees who are the backbone of getting things done.

Contras

Leadership prioritizes micromanagement over meaningful strategy. Rather then focusing on business improvements or team development, management spends time tracking superficial metrics like emails and dial time, while they have little understanding or focus on what each department needs to succeed. Shockingly, none of the C-suite, Directors, or managers, came into their roles with relevant prior experience. They were promoted internally with no expectations to grow in their roles. Leadership exists in title only, with no strategy, accountability, or ability to effectively support their teams. For such a small organization, the CEO is largely absent and disconnected from day to day realities. With no real standards, the lack of qualified leadership leaves the frontline employees with little support and burn out. There is a top down dynamic where leadership seems to operate in service of the CEO, rather than the employees they manage. Leadership makes no effort to track or understand employees and their actual contributions. Recognition is celebrated on superficial metrics or earned through self-promotion. Unless you are the type to announce your accomplishments, your outcomes (or lack of) are unnoticed. Employee surveys are conducted and acknowledged as negative, yet no change follows. Frequent "anonymous" surveys are used against employees, rather than to support or improve their experience. Communication is fragmented, accountability is low, and morale suffers. I truly hope the company takes serious steps towards improving its culture and leadership, but based on my experience I would not recommend it as a healthy or productive work environment.

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Resposta da empresa Rently
11mo
Thank you for recognizing the dedication of Rently’s hardworking employees. We’re fortunate to have a talented team driving our mission to deliver the world’s best rental experience. I sincerely appreciate your feedback and took time to read your review first thing this morning. We’re committed to listening, learning, and improving as a business. Transparent communication is a priority for me to ensure we’re all aligned around our shared goals, and I agree there’s always room to enhance clarity and expectations in a way that adds meaning for everyone. Regarding metrics like talk time and emails, I understand your concern that they may seem superficial, and we’ll explore ways to ensure they feel more relevant and supportive. However, we firmly believe these metrics are critical to building relationships, which are the cornerstone of Rently’s success. Time invested in these interactions directly contributes to stronger outcomes, and we’re confident this focus strengthens our team’s ability to serve our customers and grow the business. On strategy, experience, and accountability, we’re continuously refining our approach. I personally dedicate significant time each day to developing a clear, stable strategy that supports Rently and our employees. Accountability is a key focus, and metrics are one of several tools we use to foster it. We’re open to feedback on how to make these efforts more effective for our teams. I’m proud to share that Rently has emerged as the leader in our industry, especially as competitors who touted “seasoned” leadership have struggled or failed. This success underscores the strength of our approach, but we know we must remain vigilant to maintain this position. Our business exists to serve property managers, renters, and our employees, and I’m fully aligned with you on keeping this at the heart of everything we do. If you’re open to it, I’d value the chance to discuss your feedback directly. My door is always open. Thank you for the time and care you put into this review—it’s clear you’re invested in Rently’s future, and I’m committed to doing better by you and our entire team. Merrick Lackner CEO, Rently

Confira outras avaliações da empresa Rently

5,0
18 de ago. de 2025
Funcionário(a) sigiloso(a)
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Prós

Rently is an incredible place to work. The culture is collaborative, supportive, and filled with colleagues who truly want to make a difference. The product itself is second to none; Rently’s solutions genuinely help real estate operators grow, streamline operations, and drive meaningful results. The company has taken the right approach to growth; building on a stable foundation instead of a smoke and mirror marketing style. This creates long-term stability and attracts like-minded individuals who share the vision of the tech stack and the value it delivers to clients. Colleagues at Rently aren’t just showing up for a paycheck; they actively want to impact the product and improve the solution, which makes it an energizing environment. The senior management team has deep tenure and consistency, showing that leadership is focused, stable, and committed for the long haul. Other highlights: strong alignment on vision and execution, leadership that listens and makes adjustments when necessary, a product roadmap that balances innovation with client needs and the chance to make a visible impact in a growing PropTech industry

Contras

Like any company in growth mode, there are growing pains; priorities shift quickly, and processes are always evolving. However, Rently’s leadership has proven adept at navigating these challenges, cutting through the noise, and keeping the team focused on what matters most.

2,0
5 de jun. de 2026
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Prós

The people at Rently were generally kind and welcoming. My coworkers and direct manager were friendly, and there were many talented individuals across the company. I appreciated the opportunity to collaborate with different departments and gain experience working in a larger organization.

Contras

The biggest challenge was the team I was assigned to. While other departments seemed well-organized and collaborative, my experience within the product team was very different. There was often a lack of clarity around priorities, ownership, and project direction, which made it difficult to do my job effectively. The onboarding process for my department was also weak. While I received company-wide onboarding, I was given very little guidance on how my specific team operated, who owned what, or how projects moved through the organization. Much of this had to be figured out independently. As a UX designer, I frequently found myself creating structure where there wasn’t any. There were times when project priorities, ownership, and status were unclear, resulting in me taking on responsibilities outside my role simply to keep projects moving forward. I often found myself documenting information, organizing work, and creating alignment that should have already existed within the team. What was most frustrating was that many of these issues did not seem unknown to leadership. In my experience, concerns around team performance, communication, and accountability were recognized by multiple people, including management, yet little action was taken to address them. Instead, employees were often expected to work around the problems rather than resolve them. Over time, this created unnecessary frustration and placed additional burdens on individual contributors.

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