Prós
Best Cafeteria , Food is quite good. You can work for more than one department to make more hours if you are not full time. The managers and co workers are all good people, even security staff. The Ritz competes with other hotels to make sure you are getting paid more then them. They try not to fire you instead work towards improving your skills.
Contras
Be prepared to work your butt off. The effort and hard work you put in is not worth the pay (in toronto), but that is all hospitality. If you are full time they can and will ask you to work extra hours during busy season which can last half the year. You can never say no to a guest no matter how rude or mean they are to you, and you must comply to their demands no matter what. The guests are usually mean, cruel and demanding to the normal workers, but in front of management they will show a different face and lie, they also lie to try and get free stuff, it's probably not personal, so be prepared to suck it up.