Pergunta de entrevista da empresa The Travel Corporation
- Difference between a 1st Line and 2nd Line Support ticket
Resposta da entrevista
Sigiloso
19 de abr. de 2022
First line is first point of interaction, usually under 5-10 minutes long. Second line is any interaction that requires further followup, is escalated, or can't be solved by basic troubleshooting means