1. Tell us the highlights on your resume 2. Please share with us why you want to work at Alaska Airlines as a Customer Service Agent.   3. Alaska Airlines' mission is: To Have The Best People, Provide The Safest and Best Service, For The Best Value, To Each Customer Each Day. What part of our mission resonates most with you?   4. Alaska Spirit is the heart of Alaska Airlines. Tell us about a time when you exceeded a customer's service expectations.   5. Tell us about a time when you received negative feedback from an angry customer. What was the situation and how did you respond? 6. Tell us about a time when you were part of a team that worked exceptionally well together. What did you do to contribute to the team's success? 7. You'll have the opportunity to meet and interact with many different people every day. Does working with the public energize you? Why or why not? 8. Being able to multitask when operating a computer and engaging customers will be critical to your success. Tell us about a position you held where a computer was vital to your role.