Applied online. A recruiter reached out to me to schedule an initial phone screen. After that, had an in-person interview with the hiring manager. The next steps would be to meet with the VP of the customer success department and the CEO to give a presentation on anything of your choosing that you are an expert on.

The recruiter was awesome and made the experience positive. The office is in a great location and the office space is pretty sweet. After speaking with the Director of Customer Success, I was invited for an in-person interview. I had 4 back to back interviews with different employees. I thought the interviews were going well however, I began to pick up a vibe as though the employees were all disconnected. Every time I asked about the company culture, the common response I received was that it could be better and they are still working on it. I was told that I was the last person interviewing for the role and by the way the conversations were going, it seemed as though they already had a candidate in mind for the role. I was asked a lot of questions by one of Customer Success Mangers. She asked a lot of situational questions and I felt as though I answered them all in the best way I could. At the end of the interviews I was told that I would hear back from them soon. The following week I was told that I did not get the role due to not having enough SaaS experience. I thought it was silly considering I had 4 years of experience in the industry and the minimum on the job posting was 2 years. Whatever the real reason was, I ended up accepting a role with another company that was a better fit. My advice: make a good impression with the other CSMs. It seems as though they had a lot of influence on the final decision.