After one business day day, it was the online interview, you have to talk to the camera. 7 questions. 2 questions about your proficiency in Cantonese and Mandarin 5 behavioral questions: Tell me about the time you handled a difficult situation Tell about the time you had constructive feedback Tell me about the time you dealt with an unreasonable customer Tell me about a time you cross sell Tell me about a time you worked on a team project and what was the outcome After about 3 business days, it was the online assessment that consists of call center simulation (be ready to write down 16 digit credit card number correctly）, behavioral assessment, math and verbal skills. Wasn't hard, just need to pay lots of attention. You might need a pen, paper and a calculator for the math section since it was timed. After 4 business days, is the next step which is the phone interview, straight forward, asked questions about why you leave certain jobs, salary, hours, location. Questions included What characteristics do you think is required in a successful sales? How long have you been in the field of customer service? How long have you been in the field of sales? What were the sales target and any other target that were required at your previous positions ? Why do you want to work for BMO? Where do you see yourself if you do get this position?

First I applied online and then I performed a mock -call center assessment I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.