Candidatei-me online. Fui entrevistado pela CIBC (Toronto, ON) em set. de 2018
Entrevista
Phone Interview followed by in person interview. I applied online and then got contacted by an HR member from CIBC. The process was very smooth and I really liked how it was conducted.
Perguntas de entrevista [1]
Pergunta 1
4) What do you do when you don’t know how to help a customer?
Candidatei-me online. Fui entrevistado pela CIBC (Moncton, NB) em jun. de 2026
Entrevista
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Perguntas de entrevista [1]
Pergunta 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc