Even the initial application form is super long. You have to answer CS questions even from the first step. Once you make it through the first stage, you get an even longer CS test filled with scenarios. If you successfully pass both stages, you get invited to a Discord call for a "vibe check." Be careful with this since it's NOT a vibe check, it's actually a third interview round where you have to answer platform related questions about CSGOEmpire. They expect you to know the ins and outs of the platform and how some of the core functions work. The interviewers have no interest in listening to anything you say apart from your direct answers to the questions. I spent hours in the first two tests, and I guess I had to receive the basic training for this job on my own too. Every step is conducted by the higher-ups in the CS Department, and one of them only has one year of experience in Customer Service. They look to be over their head with the hiring process and seem clueless on what they exactly want overall.