Candidatei-me online. O processo levou mais de 9 meses. Fui entrevistado pela Capita (Birmingham, Inglaterra) em abr. de 2023
Entrevista
After the Online assessment you get an email invite to virtual interview which includes behavioural question,strength and weakness and some follow up questions on your previous job experience and what you expect in your new role
Perguntas de entrevista [1]
Pergunta 1
About yourself
Qualities of a good csr
How you managed a team
Decision making skills
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
Candidatei-me online. Fiz uma entrevista na empresa Capita (Cork).
Entrevista
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Perguntas de entrevista [1]
Pergunta 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Perguntas de entrevista [1]
Pergunta 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.