Began with a telephone interview with a recruiter and she scheduled a face to face interview a few days later. I was not given a name of who I would be interviewing with, rather told that whomever helped me would be able to find the interviewer. Phone Interview: Basic questions about previous work, my thought on customer service, etc. Face to Face Interview: Began with a skills test. Basic math without a calculator, reading instructions and filling out a worksheet accordingly, create a design on a t-shirt at the company's website based on an e-mail from a "customer" and then saving the design and responding to the "customer's" email. Then, a panel interview with the Dept Manager and a Team Manager, I was told to choose a chair that was in a semi-circle (basic personality test) before they came in. The panel interview started off with the managers asking if I had any questions, I came prepared with 5 questions and asked 4 of them. After asking me basic customer service questions and personal questions, we talked salary and compensation. I was given 2 handouts with all of the benefits and the pricing and once again asked if I had any questions. I asked my last question. After the panel interview, I was taken to shadow a current employee and watch them interact with the customer. After about 10 minutes, the team manager came and walked me out, he told me that they would be making a decision by the end of the day. I didn't hear from them until 3 days later.

I went through 3 interviews. I had to post a video, do a phone interview and then an in person interview, which takes about 3 hours. They test your computer skills and actively judge your personality in reference to the companies core values. It was a friendly, engaging process. If you do the phone interview you have to download this app and it give you two chances to record your answers so if possible take the first one as a mock-run and then really focus on the second recording of your answer for each question. Pay attention to detail. A lot of the questions they will ask are sort of hidden in the reading you will have to do and relate to each layer of the interview.