Empresa engajada
Describe how you handled a tough situation with a customer.
Sigiloso
It's essential to demonstrate that you can really go deep... there are plenty of followup questions and (sometimes tangential) angles to explore. There's a lot of Product Support Specialist experts who've worked at Venmo, who provide this sort of practice through mock interviews. There's a whole list of them curated on Prepfully. prepfully.com/practice-interviews