Experience with a difficult customer and how I handled it.
Sigiloso
One time at my precious job I had someone upset about having to pay for extra jump tickets for the party guests parents, I explained it’s because of an occupancy and safety measurement. I was able to apply a discount on jumping adults as they weren’t going to be on the trampolines as much, but this was the best solution to maintain company standards and respect the party moms budget and keep her and all her party guests happy and included.