1) A couple hours after I applied for the position I received an email about scheduling for a phone interview. 2) Phone interview lasted about 20 minutes with a Geico recruiter. Asked simple questions about qualifications and basically what you wrote on your resume. If you pass then they ask to schedule a time when you can take an assessment. 3) The assessment is a two part test. First part is reading comprehension. Second part is a Spatial relation test where you count how many boxes are touching a designated box. Very straight forward and easy. 4) Phone interview which lasted close to an hour. A typical interview where they ask the typical interview questions. 5) The role play scenario. Its exactly like all the other reviews on here. I didn't think it very stressful at all. Just keep negotiating and provide excellent customer service. 6) Face to Face interview with 2 regional managers. Exactly like the one hour phone interview with very typical straight forward questions. The process was very straightforward. Nothing to stressful or exciting. I was not offered the job after being told I did really well on the scenario. I really felt that the final interview with the two regional managers went great as well. But it wasn't my time and I will have to try again.