It was a very long one - 6 weeks if I remember correctly. There was a personality assessment, a mock system for you to demonstrate proficiency in actioning calls and documenting. There was a phone interview with HR, with a Claims supe and another with a Claims manager. Drug testing (hair, not urine) and a background check, Very standard for a huge company hiring people to handle sensitive information.

Month long process and start format questions . Cognitive assessment was given as well. Not able to remember in which order. I also had a virtual interview with a nice lady who then offered me the job after the interview.