Gave a genuine example of 2 personnel who had a yelling match that I was within the vacinity of. Immediately intervened and separated the 2. Sat down with each individually to find out issues and history between the 2 then the following day sat down together and I mediated a conversation allowing each to share how they felt and any issues they had. Bringing the issues out in the open allowed us to create a plan moving forward both to respect the others feelings and perspective.