Pergunta de entrevista da empresa Genpact

Handling difficult customer in a call center.

Resposta da entrevista

Sigiloso

12 de jan. de 2021

The interview process is very simple. It's what follows if you are offered the position. The interview and onboarding takes 3 hours via zoom. You are told background checks can take two to four weeks. You will not hear from anyone for at least three weeks unless more information is required for your back ground check. A day or two before the expected start date you will possibly get an email that your background is still in progress. A week later the same only to find out the new start date is a month away. Started this process in December. Still no start. People are struggling and this is what's happening