The Student Care Team developed this guide to inform response to difficult situations that may occur in and outside of the classroom. Keep in mind that there will be variables which direct faculty and staff to an appropriate response. This is not an all-encompassing list, nor are you expected to deal with these situations alone. Utilize the campus resources recommended throughout the document. Faculty and staff are often the first point of contact for many student issues. Departments are encouraged to develop standards on ways to handle these situations. Use this guide as a springboard to begin communication about difficult student situations.