When handling difficult customers, I first listened carefully without interrupting to understand their concerns. I acknowledged their frustration and showed empathy to make them feel heard and respected. I stayed calm and professional, asked clarifying questions when needed, and focused on finding a solution within company policies. If the issue could not be resolved immediately, I clearly explained the next steps and followed up to ensure the customer felt supported. By remaining patient and solution-focused, I was often able to turn negative situations into positive experiences and restore the customer’s trust.