Pergunta de entrevista da empresa Southwest Airlines
How do you deal with an upset customer?
Resposta da entrevista
Sigiloso
13 de jun. de 2011
I listen. Give the customer a chance to vent his/her frustration. Prove to customer that I'm not out to get them but that I'm an advocate for the customer. Good day to you ma'am/sir, I'm here to help you if you would please let me help you. I know we can fix this issue today.