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How do you deal with difficult people?
Sigiloso
When there is difficulty with another person most likely it stands from some sort of miscommunication. Approach the person in a private and pleasant,and agreeable manor and explain the impact of their words/actions towards me which they may not realize. Using myself as the example (ie "I") and never placing the blame on them (ie "you") make light of the situation and settle the miscommunication.