How do you feel about the question "the customer is always right?"

Question

Sigiloso · Accepted Answer

The customer is not always right, but in order to have them realise that, clear evidence must be given as to why not, in a friendly and informative manner.

Evonne · Answer

customer is not always right, cause we work in airport which mean everything is related with safety, for example: the customer has power bank and lighter in the luggage, because flight safe is not allowed lighter , power bank in the luggage. being a staff, I need to insist my resoponsibility and try to explain why and make them understand in proper polite manner.

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